batik Privacy Policy

This page describes what we collect when you use batik and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle your tournament winnings, and comply with anti-money-laundering regulations. Our commitment is to handle your data securely and transparently, sharing it only where necessary to operate our platform or where law requires.

Our batik privacy practices apply uniformly across all supported jurisdictions. Whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang, we apply the same data-protection standards. We do not sell your personal information to third parties for marketing purposes. We use your data solely to deliver our services—slot tournaments, live-dealer tables, sportsbook betting—and to meet regulatory obligations.

If you have questions about how we handle your data, our support team can clarify our practices. You also have rights to access, correct, or request deletion of your personal information, subject to legal and operational constraints.

What Data We Collect on batik

When you open an account on batik, we collect your name, email address, phone number, and residential address. We use this information to verify your identity and communicate with you about your account. We also collect your national ID or passport number and a copy of your ID document (front and back) as part of our KYC (Know Your Customer) verification process. This verification is mandatory before your first withdrawal.

We collect proof of address—a utility bill, bank statement, or government letter dated within three months—to confirm your residential location. We use this information to verify you reside in a jurisdiction where our services are legally available and to comply with anti-money-laundering regulations.

When you deposit or withdraw funds on batik, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), timestamp, and destination account. We retain these records for regulatory compliance and dispute resolution.

When you participate in our slot tournaments, live-dealer tables, or sportsbook betting, we record your gameplay data: bets placed, outcomes, settlement amounts, and timestamps. We use this data to calculate leaderboard rankings, settle payouts, and detect fraud or collusion.

We do not collect sensitive data unnecessarily

We collect only the personal information required to verify your identity, process payments, and operate our platform. We do not ask for health data, financial history, or other sensitive information beyond what is essential.

How We Use Your Data

We use your personal information for the following purposes:

  • Account verification: We verify your identity using your ID document and proof of address to comply with KYC regulations and prevent fraud.
  • Payment processing: We share your payment details with your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
  • Tournament settlement: We use your gameplay data to calculate leaderboard rankings, determine payouts, and settle your winnings.
  • Fraud detection: We analyze your account activity to detect suspicious patterns, multiple accounts, collusion, or money-laundering.
  • Regulatory compliance: We retain your data to comply with anti-money-laundering laws, tax regulations, and other legal obligations.
  • Customer support: We use your contact information to respond to your inquiries, resolve disputes, and provide account assistance.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties.

Third-Party Processors and Data Sharing

Our batik platform relies on third-party service providers to operate. We share your data with these processors only to the extent necessary:

  • Payment processors: We share your payment details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process your deposits and withdrawals.
  • Cloud infrastructure providers: We store your data on secure cloud servers operated by third-party providers. Our servers may sit outside your jurisdiction; however, we apply encryption and access controls to protect your information.
  • Compliance and legal: We may share your data with law enforcement, tax authorities, or regulatory bodies if required by law or court order.
  • Dispute resolution: If you dispute a tournament settlement or transaction, we may share relevant data with our compliance team and, if necessary, with independent arbitrators.

We require all third-party processors to maintain confidentiality and apply security standards equivalent to our own. We do not authorize them to use your data for purposes other than those specified in this policy.

Data retention: We retain your personal information for as long as your account is active and for a period thereafter to comply with legal and regulatory requirements. You may request deletion of your data subject to legal constraints.

Cookies and Tracking Technologies

Our batik platform uses cookies to enhance your user experience. Cookies are small files stored on your device that help us remember your login status, preferences, and activity. We use session cookies (temporary) and persistent cookies (longer-term) to track your interactions with our platform.

We also use analytics tools to understand how members use batik—which games are popular, which payment methods are preferred, where members access from. This data helps us improve our platform and user experience. We do not use this data to identify you personally; it is aggregated and anonymized.

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of batik, such as staying logged in or accessing your account dashboard.

Your Rights and Data Protection on batik

We recognize your rights to access, correct, and request deletion of your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 10 business days. You can also request correction of inaccurate information or deletion of data we no longer need to operate your account.

We may decline deletion requests if we are required by law to retain your data (for example, for tax or anti-money-laundering compliance). We will explain our reasons if we cannot fulfill your request.

Data Security and Encryption

We protect your data using industry-standard encryption and security protocols. Your login credentials, payment information, and personal documents are encrypted in transit and at rest. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

However, no security system is completely impenetrable. We cannot guarantee absolute protection against all cyber threats. If we discover a data breach, we will notify affected members and relevant authorities as required by law.

International Data Transfers

Our batik platform operates across multiple jurisdictions. Your data may be transferred to and stored on servers located outside your country of residence. When we transfer data internationally, we apply encryption and contractual safeguards to protect your information. By using batik, you consent to international data transfers as described in this policy.

Policy Updates and Contact

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through your registered email or by posting a notice on batik. Continued use of our platform after notification constitutes acceptance of the updated policy.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the in-app contact form or email our privacy officer. We respond to privacy inquiries within 10 business days. Our support team operates from Jakarta, Surabaya, Bandung, Medan, and Semarang during standard business hours.

Our batik privacy policy is designed to be transparent and straightforward. We collect only the data necessary to operate our platform, protect your account, and comply with law. We do not sell your information, and we apply strong security measures to keep your data protected.

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